ICBC CLAIMS

Have you been in a recent motor vehicle accident?
Have you filed a claim with ICBC? 
If so, and you have an active claim, our office can help you!

At our clinic, we can directly bill for Massage Therapy and Chiropractic care on active ICBC claims.  If you are suffering from an injury caused by a motor vehicle accident (MVA), call now to book your appointment.  When booking your appointment, please have the following information ready:

• ICBC claim number
• Adjuster's name and phone number
• Date of the MVA

When you arrive to your appointment, it is important to have the necessary documents readily available for reception. If a general practitioner doctor's referral is needed, it MUST be presented PRIOR to any treatment given for an ICBC claim. You can ask your adjuster if you will need one for your claim. Please also make sure that you have your personal health care (MSP) card and/or number. We will need this for billing and identification purposes. It is also important that you meet the following critieria:

• You may only see 1 massage therapy clinic per claim.
• If you miss any 2 consecutive appointments with no valid reason, you will be dismissed from your claim.
• You must be aware of your claim's coverage. (ie. Max of 12-20 treatments, end dates, amount covered, etc.)
• A no show, or late cancellation fee is NOT covered by ICBC or lawfirms, and it will be your responsibility to pay for any fees incurred to your account.

Keep in mind that ICBC and our receptionists can answer your questions in regards to your claim. 

ICBC offers a pilot program for Chiropractic care that can help benefit your recovery. This program is designed to help you get to pre-accident status, and is best used in combination with massage therapy.  ICBC will pay a lump sum directly to the chiropractor and you will not be charged and additional fees regardless of the necessary treatments. The following terms and conditions apply to this method of payment:

1. If you want to change chiropractors, you must do so within two weeks from the day of your initial visit and before your second treatment. If you elect to change, you must advise your ICBC adjuster immediately. After the two week period, all your chiropractic funding from ICBC for this claim will have been allotted to the initial chiropractor and ICBC will not pay for treatments received from any other chiropractor.
2. Your chiropractor will provide all necessary treatments relating to your injury from the MVA, and manage your treatment plan.
3. Your chiropractor will, from time, communicate the status of your treatment plan to your ICBC adjuster.    (Section 28 of the Insurance (Vehicle) Act authorizes ICBC to obtain a report as often as requested, from the treating chiropractor, even without the patient's authorization.)
4. Is it important that you attend all your appointments. If you are not able to attend, you are required to call the chiropractor's office 24 hours prior to the appointment. Missing two treatments in a row, or four treatments within a course with no good reason will result in a discharge from care. You will not have access to further chiropractic funding for this claim.
5. Your treatment will continue until you are recovered, to pre-accident status, or when you have reached a maximum medical recovery.

If you decide not to participate in the lump sum payment model described above, ICBC will pay $22.27 for the initial chiropractic visit, and $17.35 per subsequent treatment. You will be responsible for any additional fees charged by a chiropractor, also known as a user fee.

If you are interested in booking an appointment with our clinic concerning an ICBC claim, please have your information ready when you call. We look forward to helping you recover quickly!

604-850-2511 www.newleafwellness.net